SHIPPING POLICY

Thank you for shopping with Upgraded Vision. This Shipping Policy explains how we process, dispatch, track, and deliver your order.

We currently ship to the United States, United Kingdom, Canada, and Australia.

Order Processing Time

All orders are processed within 1 to 3 business days after your order is placed and payment is confirmed.

Business days are Monday to Friday, excluding public holidays.

Orders are not normally processed or dispatched on weekends or public holidays. During sale periods, holidays, or times of high demand, processing may take slightly longer.

Estimated Delivery Time

Once your order has been dispatched, estimated delivery is generally 7 to 15 business days, depending on the destination, carrier, and local delivery conditions.

Please note that the total time to receive your order consists of the processing time plus the delivery time.

All delivery times are estimates and are not guaranteed. Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, public holidays, remote delivery locations, or peak shipping periods.

International Orders

We currently deliver to customers in:

United States
United Kingdom
Canada
Australia

International shipments may be subject to customs procedures or other requirements imposed by the destination country.

Where import duties, taxes, customs charges, or other government fees apply, responsibility for those charges will be determined by the applicable laws and the information presented to the customer during checkout.

Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.

Any applicable shipping charges will be clearly shown before payment is completed.

Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking updates are provided by the shipping carrier and may occasionally take some time to appear or update after dispatch.

If you have not received your tracking information within a reasonable time after dispatch, please contact us at upgradedvision@use.startmail.com.

Incorrect Shipping Details

Customers are responsible for ensuring that their shipping address and contact information are complete and accurate when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to modify the delivery address.

If an order is delayed, returned, or cannot be delivered because incorrect or incomplete shipping information was provided, additional shipping costs may apply before the order can be resent.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please first check your tracking information for the latest available update.

Occasional carrier, customs, weather, or other logistical delays can occur and may be outside our reasonable control.

If your tracking has not updated for an extended period or you believe there is an issue with your shipment, please contact us at upgradedvision@use.startmail.com and we will investigate the matter and assist you.

Lost Orders

If an order appears to have been lost in transit, please contact us so that we can investigate the shipment with the relevant carrier.

Where an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law.

Damaged Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order information and, where appropriate, photographs showing the issue.

We will assess the situation and provide an appropriate resolution in accordance with our Returns & Refund Policy and applicable consumer law.

Returns and Refunds

Shipping and delivery issues are handled in conjunction with our Returns & Refund Policy.

A request to cancel or obtain a change-of-mind refund after an order has already been dispatched does not automatically stop a shipment that is already in transit.

Please refer to our Returns & Refund Policy for information regarding eligibility, returns, refunds, damaged or defective products, and change-of-mind returns.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

For Australian customers, our goods and services are subject to applicable rights and guarantees under the Australian Consumer Law (ACL).

Customers in other countries may also have mandatory consumer rights under the laws applicable to them.

Contact

For questions regarding shipping, tracking, or delivery, please contact:

upgradedvision@use.startmail.com

We will be happy to assist you with your order.